To NAB’s CEO, using AI is an essential need for both the bank and the Australian economy: “Artificial intelligence is a possible solution to Australia's weak productivity. At NAB, we’re going to take advantage of it, or we will not exist as a company...”.

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Beyond chatbots, AI is being used operationally to automate tasks such as call notes and document review. This has cut the time to process 15,000 annual trust deeds from 45 minutes to five minutes, saving around 10,000 hours annually. They also estimate that using AI to analyse data more efficiently can reduce some data management costs by 50%. 

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NAB is building a new data infrastructure and an internal team to achieve this. How are you building? 

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Get Massive in your team to build fast and cut costs and time on a massive scale like NAB.